Collections Supervisor (Supervisor II): High Salary, Full-Time, Great Benefits

The Collections Supervisor (Supervisor II) is a regular, full-time job with a generous salary, ranging annually from $109,844.80 to $155,521.60. This position is in a supervisory role, with professional working hours and eligibility for excellent city benefits.

The role not only offers stability but also extensive employee benefits including health care, retirement plans, wellness perks, and leave options—features designed to support both personal and professional development.

Day-to-Day Responsibilities

This role requires leading a team of up to eight revenue and tax professionals, overseeing the pursuit of revenue collection, managing tax documentation, and resolving account issues. The Collections Supervisor plans and evaluates staff work, ensures compliance, and is a primary contact for shaping team operations and coaching staff.

You will contribute to improving policies and procedures, handle enforcement case assignments, monitor performance, and prioritize tasks, making data-informed decisions for collection strategies. This fosters a high-performance team culture focusing on accountability and service excellence.

Expect collaboration with other supervisors and reporting directly to division leadership, ensuring coordination across priorities and projects. Occasionally, the supervisor may adapt work schedules for urgent projects or system needs. Some remote work flexibility is available, with clear guidelines to maintain operational standards.

Emphasis is placed on upholding ethical standards, fairness, and service orientation. The position also includes regular staff development, extensive coaching opportunities, and involvement in key decision-making for operational success.

Pros

One of the top benefits is the competitive salary, which reflects the high level of responsibility. Another advantage is the comprehensive benefits package including robust health coverage, retirement plans with employer contributions, paid leave, and wellness incentives—supporting work-life balance and long-term security.

The position gives you the chance to lead and develop a motivated team, improve city-wide financial processes, and hone your leadership skills in a supportive and resource-rich environment. The ability to help shape program policy also appeals to those looking to make a direct impact in government operations.

Cons

This is a full-time, on-site supervisor role, so there’s an expectation for consistent in-person attendance, occasional after-hours commitments, and the pressure to meet demanding deadlines under compliance regulations. Leadership roles require not just technical expertise, but also the ability to address performance issues and facilitate change, which can be challenging under union or administrative constraints.

Additionally, candidates must pass a comprehensive background investigation and demonstrate experience in collections or a related area. The recruitment process is thorough and competitive, with multiple evaluation steps, and patience is needed while awaiting final selections.

Verdict

This position is an outstanding opportunity for professionals aiming to advance in city financial operations, with impressive compensation and benefits. If you have experience leading teams and managing revenue programs, this secure, growth-oriented role is likely to be a great fit for your career.