Full-Time Reservationist – Great Pay, Inclusive Workplace & Career Growth

Day-to-Day Responsibilities

This position is full-time and offers a starting pay of $23.87 per hour, increasing to $28.37 over three years. The role is onsite and non-union, providing excellent opportunities for job stability and growth.

Expect to serve as the first point of contact for customers, handling high-volume inbound calls efficiently. Your primary duties include booking, modifying, and canceling transportation reservations according to ADA standards and company policies.

You’ll use a Cisco phone system and operate in a busy call center environment, requiring a professional attitude and sharp attention to detail. Communication with clients, some of whom have disabilities, is a core part of the job.

Frequent de-escalation of challenging customer interactions may be necessary, so professionalism and patience are essential. You’ll also need to balance empathy for individual circumstances with adherence to set guidelines and operational rules.

The position demands the ability to work rotating shifts, including weekends and holidays, ensuring reliable service for all customers. Typing speed and confidentiality are also important requirements for success in this role.

Pros of the Position

One of the main attractions is the competitive pay scale, which rewards experience and loyalty. The regular pay increases are a strong incentive for long-term commitment.

This job is within an inclusive, equal opportunity employer that embraces diversity and offers reasonable accommodations for employees with disabilities.

Cons of the Position

The role can be demanding due to high call volumes and the need for shift flexibility, including holidays and weekends, which may not suit everyone.

Managing distressed or frustrated callers can be challenging, as the job often requires de-escalation skills and emotional resilience in stressful circumstances.

Final Verdict

For job seekers looking for stability, competitive pay, and a welcoming, growth-oriented work environment, this full-time reservationist position stands out. If you are customer service-driven and adaptable, it’s definitely worth exploring.